Disc Not Recognised


Repair for PS4 Slim
  • What Are The Symptoms?
  • Why Does It Happen?
  • How Do We Fix It?
  • How Long Does It Take?
  • What To Bring?
  • What's Included?
  • How To Use Our Service?
What Are The Symptoms?

When you insert a disc, it takes a long time to load, or it does not load at all. When playing a game you may also get disc read errors.

This repair is for the PS4 Slim. We have separate repair pages for the PS4 (Original Model) and PS4 Pro.

FROM

£39

Why Does It Happen?

There are a number of potential causes for this fault. The most common cause is a faulty PS4 disc drive laser. Lasers have a relatively short lifespan and on heavily used consoles they will need replacing every two or three years.

FROM

£39

How Do We Fix It?

There are a number of potential causes for this fault. When the issue is with the disc drive laser we repair it by replacing the faulty laser.

FROM

£39

How Long Does It Take?

If you book an appointment, we can usually complete this repair within 90 minutes. We can often give you an appointment the same day. If you would prefer to drop your PS4 off without an appointment, it usually takes between one and five working days.

FROM

£39

What To Bring?

For this repair, bring the PS4 and two unscratched game discs that will not load on the console. Do not bring any cables or controllers. We have everything else needed for testing the console at our London workshop.

FROM

£39

6 Month Guarantee

All of our repairs come with a 6 month guarantee. This starts on the date that is printed on the customer receipt and finishes 6 months later. In the unlikely event that the same fault reoccurs, we will fix it again free of charge. If repair is not possible then a full refund will be offered.

Internal Clean

All repairs come with a thorough internal clean. This is important because dust build-up within the console can lead to problems in the future.

Full Service and Check-up

We extensively test consoles both before and after repairs. If additional problems are found, we will always contact you before carrying out any work on the console. We will never charge you for work you haven't agreed to.

Keep Your Game Saves

This repair does not involve the hard drive so your game saves and data will be unaffected.

No Fix No Fee

If your console is beyond repair or the repair would be uneconomical then there is no charge at all.

Great Service

We are committed to offering the best customer service possible. Our customers rate us as excellent - check out over 150 reviews on TrustPilot.

Book an Appointment

If you would like your console repaired quickly, get in touch to book an appointment. We can often give you an appointment the same day. Once we have confirmed your time slot, bring your console in to our London workshop at the allotted time. This repair is usually completed in under 90 minutes and you can pick it up whenever is easiest for you.

If you are visiting the workshop on a Saturday or on a weekday after 6pm, you may need to give us a call to gain entry to the building. Payment is made when you collect the console, you don't need to pay when you drop it off. You are welcome to test your console at our workshop before making payment.

Anytime Drop-in

If you would prefer to drop your console off anytime and leave it with us, that's fine too! Just bring your console to our London workshop during our opening hours. This repair usually takes between one and five working days.

If you are visiting the workshop on a Saturday or on a weekday after 6pm, you may need to give us a call to gain entry to the building. Payment is made when you collect the console, you don't need to pay when you drop it off. You are welcome to test your console at our workshop before making payment.

WHY CHOOSE US?


GREAT REPUTATION

We have loads of great customer reviews! Go to our TrustPilot review page and check them out for yourself!

SUPER QUICK

We work using an appointment system which means we are able to fix the vast majority of consoles within 90 minutes!

GUARANTEE

We give a 6 month guarantee on all repairs! We also offer FREE inspection and if we can't fix your console, there is no charge at all!

QUICK ENQUIRY FORM


The majority of enquiries receive a response within hours, and all enquiries receive a response within 1 working day. If your enquiry requires an instant response, please give us a call.

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